When you insert the CD, an installation interface launches automatically. Reinstall using the HP Image Zone software CD that came with your scanner. Click Add/Remove Programs (in Windows XP, this is called Add or Remove Programs) and then select the HP Image Zone software.ĥ. Click Add/Remove Programs (in Windows XP, this is called Add or Remove Programs) and then select the HP Scanjet software.ĭ. Click Start, click Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel).ī. You might need to uninstall and then reinstall the scanner software.Ī. A software conflict might exist on your computer. Unplug the power cable from the power source, wait 60 seconds, and then plug it back in.Ĥ. Ensure that both the USB cable and power cable are securely connected.Ģ. If the problem continues, proceed with the next step.ġ.
After each step, start a scan to see if the scanner is working. If the scanner stops scanning, complete the following steps, in order. If the carriage does not move and the scanner lamp does not turn on, a problem might exist with the scanner hardware. The carriage on the scanner will move forward and backward approximately 25 mm (1 inch), and the lamp will turn on.
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